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Any product without original tags attached.Īt Eli's Western Wear we provide the most economical shipping services available for our friends and customers.Boots with scuffs on the bottom (only wear boots on carpet when trying them on.).Merchandise that is scuffed, worn, dirty, smelly, washed, etc.NO RETURNS ON CLEARANCE OR SALE ITEMS! If you return those items NO CREDIT WILL BE ISSUED.While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. If you believe the product you received could be defective, please contact our Customer Service department before returning the item. If you would like to exchange your purchase for something else, please return the original item and re-order your new item online. If you return an item, it can take 8-10 business days, after we receive the returned merchandise, for us to process the return and issue a refund. Return Shipping and CostsĬustomers are responsible for return shipping costs, unless an incorrect item was shipped. Your items may also be returned to our Okeechobee location. Please fill out and include a copy of the return form included with your order. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. We understand that sometimes there is a need to return an item. We want every one of our customers to be completely satisfied. Returns PolicyĪt Eli's, our guarantee is simple. Eli's is not responsible for shipping costs. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. It MAY be possible to cancel your order during processing but ONLY if you speak with one of our online representatives, available Monday - Friday. Please include a copy of the original Sales Order and Receipt.We start processing your order as soon as you click "Place Your Order". You are welcome to return or exchange items purchased on-line in-store so long as it is within the 30 days period from date of purchase. Be sure to include your contact info and a brief explanation if desiring to exchange or return/refund. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.įor most customers USPS will be the least expensive means to send back a return. Original shipping and handling charges are not refundable.īoots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. Reimbursement will be made by the original method of payment.Ĭustomer pays return shipping costs for items sent back for exchange or refund. Long Creek Outfitters is committed to making sure that you are satisfied with your order! You can exchange or return any merchandise within 30 days of your purchase as long as it has not been worn, altered, product has original tags, a copy of your receipt is enclosed, and there is a brief note explaining why you returned your items. We do not ship to APO, Military, Alaska, Hawaii, Puerto Rico or Canada. Additionally, we ONLY ship to the lower 48 States within the USA. We do not offer International Shipping at this time. *Please note a typical pair of Work Boots being sent UPS 2 Day or Overnight will generally be in excess of $100. Most items will be available for expedited shipping options in order to decrease shipping time these options require you to call and speak to one of our Sales Representatives in order to determine availability and pricing. We do ship Saddles to the lower 48 States within the USA.
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Oversized packages such as Saddles, Saddle Pads are excluded from all Free Shipping options.
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*Subject to UPS normal operating conditions.Īll orders exceeding $75.00 will qualify for free standard shipping standard shipping applies to standard locations within the contiguous 48 states.
Most orders are received within 1- 4 Business Days using UPS Ground. All orders are processed daily Monday – Friday. All items are stocked in our Retail store in Leon, Iowa.